Maintenance & Warranty
Ratliff Hardscape, Ltd. (“Ratliff”) prides itself on our SERVICE to every customer that all material, workmanship, and/or building improvements provided for in the course of their projects will be free of defects, will be of a specified quality, and will perform properly for a period of one year from the day of commencement of use, substantial completion of the project, or a date of notice of completion of the project, whichever is the first to occur.
Ratliff will assign and deliver to owner all guarantees, warranties, and quality instructions of all subcontractors, equipment manufacturers, and material suppliers that are applicable to the project.
Within 10 days of the first knowledge of any defect, or failure to operate properly, Ratliff is to be notified, in writing, of same by owner or his/her agents, Ratliff shall be given first opportunity to promptly repair, replace, and/or correct item found to be defective, or that fails to function properly, at no cost to the owner, within, a reasonable period of time. This warranty does not apply to any construction work that has been subjected to an accident, misuse and abuse, nor to any construction work that has been modified, altered, defaced, and/or had repairs made/attempt by others.
What is not covered in this warranty. Under no circumstances shall Ratliff be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary or consequential damage of any nature however arising out of the use or inability to use because of the construction defect. Ratliff is not liable for repair conditions caused by chemical or sedimentary build up, misuse or abuse, failure to clean or maintain as specified by the manufacturer, missing parts, structural changes, fire, freezing, electrical failure or surge, water damage, lightning, mud, earthquake, tornadoes, soil movement, soil sediment, storms, accidents, pest damage, or acts of God. Ratliff is not liable for problems or failures caused by a manufacturer’s defect; or problems caused by alterations or modifications by others. Ratliff will not perform normal or routine maintenance, and they will not pay for failures that result from the Contract holder’s failure to perform normal or routine maintenance.
Masonry “Thin Wall” Specifications & Maintenance
The masonry “Thin wall concept” was originally introduced in the early 1980’s by Acme Brick to further expand the marketing of brick in an element not practical or feasible at that time due to the costs and time associated with the typical “Masonry Double Wall’s”.